Automate Rootly incidents from Honeybadger alerts

Coordinating your incident response across multiple tools during a system outage can waste precious time. To help you move faster, we've integrated Honeybadger with Rootly. Rootly is an incident management platform that automates response workflows directly in Slack and other team communication tools.

Our integration automatically creates alerts in Rootly based on events from across your Honeybadger monitoring stack:

• Error Tracking: New errors and error rate spikes
• Uptime Monitoring: Site outages, recoveries, and SSL expiration warnings
• Cron & Heartbeat Monitoring: Failed or missing scheduled jobs
• Insights Alarms: Custom alerts from Honeybadger Insights

A Honeybadger alert in Rootly

From there, use Rootly's automated alert workflows to create and manage incidents with Honeybadger's rich diagnostic data.

How it works

Honeybadger sends events to Rootly via secure webhooks, automatically creating alerts with direct links back to Honeybadger for deeper investigation. We include detailed contextual data with each event that you can use to customize Rootly's alert workflows for your specific needs—whether that's automatically creating incidents for critical errors, routing alerts to particular teams, or triggering custom automations based on the type of issue detected.

When Rootly receives an alert from Honeybadger, you can manually declare an incident or configure Rootly's alert workflows to create incidents based on specific criteria automatically. Once an incident is created, Rootly takes over the orchestration—spinning up dedicated Slack channels, looping in the right responders, creating Zoom rooms, and providing step-by-step guidance for incident response.

Sending Honeybadger alerts to Rootly

Here's how to configure the integration:

1. Navigate to your project's Settings → Alerts & Integrations page
2. Select Rootly under "Add a project integration"
3. In Rootly, create a Generic Webhook alert source named "Honeybadger" and copy the authorization token
4. Paste the webhook token into Honeybadger's integration settings
5. Optionally specify a target type and target ID for routing alerts
6. Save and test the integration to send a sample event to Rootly

As a final step, you'll need to configure the Alert Content settings for your Rootly webhook alert source using these template variables:

• Alert Title: {{ alert.data.title }}
• Alert Description: {{ alert.data.description }}
• Link to Alert: {{ alert.data.url }}

Honeybadger's Rootly integration is available for all Honeybadger accounts. Check out our Rootly integration docs for detailed setup instructions.